Benefits of Effective Communication to Organization

Communication is the transfer of information and understanding from one person to another. It is a way of reaching others with ideas, facts, thoughts, feelings, and values. It involves two parties sender and receiver.

Ten Easy Steps to Developing your Leadership Skills 

Communication is what the receiver understanding and not what the sender says.

7 “C”s of Effective Communication

  1. Completeness
  2. Conciseness
  3. Consideration
  4. Concreteness
  5. Clarity
  6. Courtesy
  7. Correctness

Completeness 

  • Your massage is complete when it has all the facts that listener needs.
  • Because, a complete massage is more likely to bring desired results without expending any additional massage.
  • Answer all questions asked.
  • Give something extra when desirable.
  • Check for the five “W”s (What, Why, Where, When, Who/Whom) along with any other essentials.

Conciseness

  • Is saying what you have to say in the fewest possible words without sacrificing the other “C” qualities.
  • Contributes to emphasis, by eliminating unnecessary words you can make ideas stand out.
  • Shorten/omit wordy expressions.
  • Include only relevant materials.
  • Avoid unnecessary repetition.

Consideration

  • Prepare message keeping recipients in mind.
  • Put yourself in his/her place
  • Focus on “You” not “I” or “We”.
  • Show respect to listeners’ interest and benefits.
  • Emphasis positive pleasant as against negative unpleasant.
  • Apply integrity.

Concreteness

  • Make it specific, vivid, definite as against vague and general.
  • Use specific facts and figures.
  • Choose vivid image building words.

Clarity

  • Getting message across – that the listener will understand.
  • Not easy, since the individual experiences are never identical.
  • Words may have different meaning to different people.
  • Choose short and familiar words.
  • Appropriate listening ability.
  • Include examples.

Courtesy

  • Helps to build/strengthen relationship.
  • Stems from a sincere “You Attitude”.
  • Be sincerely tactful, thoughtful and appreciative.
  • Avoid expressions that irritate, hurt or demean.
  • Apologies, if necessary good and naturedly.
  • Ask question – why are people willing to listen you?
  • Perhaps they need/desire information/guidance that only you can provide.
  • Make your listener a partner.

Correctness

  • Use the right level of language.
  • Include accurate facts, words ad figures.
  • Choose non-discriminatory expressions.
  • Apply all the other pertinent “C” qualities.

Benefits of Effective Communication to Organization

  • High productivity.
  • High quality of services and products.
  • Increase levels of trust and commitment.
  • Providing clarity and direction.
  • Employee engagement and higher levels of creativity and innovation.
  • Greater employee job satisfaction and increase morale of employees.
  • Better workplace relationships and teamwork.
  • Better change management.
  • Reduce absenteeism.
  • Decreased staff turnover.
  • Reduced costs and expenses.

 

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1 Comment

  • Smith | BTC Mixer

    January 11, 2021 - 1:30 pm

    Well, i have always avoided paid traffic but this article is an eye opener for me. thanks

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