Benefits of Effective Communication to Organization
Communication is the transfer of information and understanding from one person to another. It is a way of reaching others with ideas, facts, thoughts, feelings, and values. It involves two parties sender and receiver.
Communication is what the receiver understanding and not what the sender says.
7 “C”s of Effective Communication
- Completeness
- Conciseness
- Consideration
- Concreteness
- Clarity
- Courtesy
- Correctness
Completeness
- Your massage is complete when it has all the facts that listener needs.
- Because, a complete massage is more likely to bring desired results without expending any additional massage.
- Answer all questions asked.
- Give something extra when desirable.
- Check for the five “W”s (What, Why, Where, When, Who/Whom) along with any other essentials.
Conciseness
- Is saying what you have to say in the fewest possible words without sacrificing the other “C” qualities.
- Contributes to emphasis, by eliminating unnecessary words you can make ideas stand out.
- Shorten/omit wordy expressions.
- Include only relevant materials.
- Avoid unnecessary repetition.
Consideration
- Prepare message keeping recipients in mind.
- Put yourself in his/her place
- Focus on “You” not “I” or “We”.
- Show respect to listeners’ interest and benefits.
- Emphasis positive pleasant as against negative unpleasant.
- Apply integrity.
Concreteness
- Make it specific, vivid, definite as against vague and general.
- Use specific facts and figures.
- Choose vivid image building words.
Clarity
- Getting message across – that the listener will understand.
- Not easy, since the individual experiences are never identical.
- Words may have different meaning to different people.
- Choose short and familiar words.
- Appropriate listening ability.
- Include examples.
Courtesy
- Helps to build/strengthen relationship.
- Stems from a sincere “You Attitude”.
- Be sincerely tactful, thoughtful and appreciative.
- Avoid expressions that irritate, hurt or demean.
- Apologies, if necessary good and naturedly.
- Ask question – why are people willing to listen you?
- Perhaps they need/desire information/guidance that only you can provide.
- Make your listener a partner.
Correctness
- Use the right level of language.
- Include accurate facts, words ad figures.
- Choose non-discriminatory expressions.
- Apply all the other pertinent “C” qualities.
Benefits of Effective Communication to Organization
- High productivity.
- High quality of services and products.
- Increase levels of trust and commitment.
- Providing clarity and direction.
- Employee engagement and higher levels of creativity and innovation.
- Greater employee job satisfaction and increase morale of employees.
- Better workplace relationships and teamwork.
- Better change management.
- Reduce absenteeism.
- Decreased staff turnover.
- Reduced costs and expenses.
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1 Comment
Smith | BTC Mixer
January 11, 2021 - 1:30 pmWell, i have always avoided paid traffic but this article is an eye opener for me. thanks